IT Manager


The IT Manager will be responsible for directing and managing a 24/7 IT operation & infrastructure, supervising and guiding other IT staff, planning and implementing IT projects, and overseeing cloud and on-premise IT infrastructure. In addition, this individual will serve as a subject matter expert for technical resources and help IT staff support and maintain the IT environment, including cloud, security, networking, virtualization, servers, firewall and endpoints.


The IT Manager is also responsible for collaborating with other business areas to implement and establish strategic plans, policies, tools, and procedures to improve the core business's success.


Essential duties include:

1.       Direct and manage IT operations & Infrastructure (on-prem and cloud)
2.       Manage M365 environment (Exchange, O365, Teams, SharePoint, Security, Licensing)
3.       Analyze and support business needs and develop corporate plans and processes
4.       Advise and manage the implementation of new technologies
5.       Lead IT projects
6.       Manage documentation and continuous improvement of department policies and procedures. Ensure all processes are maintained, reviewed, and updated regularly.
7.       Continuously analyze the existing process, technologies to identify areas of improvement
8.       Liaison with vendors
9.       Develop and maintain backup and disaster recovery process
10.   Support and maintenance of IT operations of multiple systems
11.   Manage and maintain vendors relationship to negotiate prices and ensure services and products are delivered following the business requirement
12.   Direct and prioritize the workload of subordinate personnel
13.   Plan, organize and direct IT functional and technical activities to meet or exceed established business goals
14.   Ensure IT security complies with global organization standards
15.   Monitoring the organization's networks and systems to identify violations and security breaches
16.   Manage IT budget (CAPEX, OPEX) and ensuring cost-effectiveness
17.   Ensure consistency and maintainability of IT documentation and enforcing standards and procedures
18.   Managing and continuous mentoring and training of IT team in new technologies, organization infrastructures
19.   Cover after hours On-Call support when IT staff are on vacation



·       Bachelor's degree in any IT-related field (Computer Science, Computer Engineering, Systems Information, etc.)
·       IT certificates professional and associate level (MCSA, CCNA/CCNP, PMP, ITIL, CISSP, AWS, Azure, M365)
·       7+ years of experience in IT systems administration
·       2+ years of experience leading IT projects and Infrastructure
·       Experience managing cloud environment (AWS/Azure)
·       Proficient working knowledge of Windows Server environment (AD, DHCP, DNS, GPO)
·       In-depth knowledge of networking and TCP/IP
·       Proficient working knowledge of Microsoft 365 suite (Apps, Exchange, Teams, Sharepoint/Onedrive, Licensing)
·       Excellent knowledge of technical management, information analysis, and hardware/software systems
·       Ability to design IT systems and solutions using industry best-practice
·       Project management experience (waterfall or agile). Must be able to handle multiple ongoing projects
·       Experience with Backup processes and tools
·       Experience in managing and maintain IT assets inventory and documentation
·       Excellent analytical and problem-solving skills
·       Experiencing in support and maintain SQL Server
·       Comprehensive understanding of Cloud infrastructure and architecture (AWS/Azure)
·       Some datacenter management exposure would be an asset
·       ISO 27001 knowledge is an asset